Client Privacy Notice

Divergent Yachting

Client Privacy Notice

Divergent Yachting is committed to protecting and respecting your privacy. We understand that your privacy and the security of your personal information is extremely important. As a company we are committed to protecting your privacy when you provide your details for our services or interact with us in any way. It is important to us to respect your privacy in everything we do and ensure that you are always clear on how your personal information is used

This Privacy Notice explains what personal information we collect, what we do with it, our legal basis for processing and how we secure your information. We will also explain your rights in relation to the personal information we hold about you and how you can exercise your rights or register a complaint.

Divergent Yachting is the data controller and is registered with the Information Commissioner’s Office.

Contact details: Lymington Suite A, Ashurst Lodge, Ashurst, Southampton, SO40 7AA

Telephone: 02380 28 28 20

Email: derek@divergentyachting.com

Personal information we collect:

We only collect information we need to provide our services. We currently collect and process the following personal information: Name and Surname, address (physical/postal), telephone number, email address, driver’s licence or passport if we require proof of your identity or for our management services, bank or card details, notes relating to your project and crew information. In some instances we are required to collect health and union membership data as part of our management services.

You are under no obligation to provide any information but if you do not, then it might be impossible for us to provide our services and fulfil our contract with you. In some cases, such as special category data, we have a legal obligation to collect your personal information.

How we obtain and use personal information:         

Most of the personal information we process was provided directly by you for one of the following reasons:

  1. Providing our contracted management services.
  2. To respond to enquiries, correspondence or contact requests.
  3. You agreed to receive marketing communications from us.

We also receive information through suppliers and contractors as part for our project management services.

Legal basis for processing personal information:

As a company we provide different services and our legal basis for collecting and using the personal information described in this Privacy Notice will depend on the type of personal information and the specific context in which we collect and use it.

We will normally collect and process your personal information only when you have given your consent or when we are providing our services as part of our contractual obligations. In some cases, the processing of your personal information may be based on our legitimate interest as a company but not when overridden by your data protection interests or fundamental rights and freedoms. We may also have a legal obligation to collect personal information to meet our statutory obligations. In an emergency we might provide personal information to save someone’s life We always process personal data legally as required by law.

What we do with the information:

We use personal information in the following ways as part of our business operations:

  1. a) To provide our contracted management services.
  2. b) To promote our company and services.
  3. c) To meet our contractual obligations to manage building projects etc.
  4. d) To contact you, following your enquiry or reply to questions.
  5. e) To deal with complaints.
  6. f) To provide information legally required by law.

Sharing of Information:

We do not share information with third parties unless you have given your permission, we have notified you as part of our contracted services or we are legally required to do so. In most cases the sharing will be related to the contracted project management services we provide to you. It might be required to share information with our professional advisers or data processors. We do on occasion transfer personal information outside of the EEA and the UK. We ensure that standard contractual clauses, adequacy or other transfer safeguarding measures are used and that you are aware of this transfer.

How we store your information:

We have put in place appropriate organisational and technical measures to meet our legal obligation to ensure the security of your personal information. We use industry standard security and firewalls. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. We keep personal information for only as long as necessary for our business purposes and to meet our legal and contractual obligations. In most cases, our retention period will come to an end when we no longer require your information and is deleted seven years after your relationship with us ends. We dispose of information by deleting it from all our systems and securely disposing of paper files.

Please contact our Data Protection Officer for more information on our retention periods.

Your data protection rights:

Under data protection law, you have rights pertaining to your personal information, including:

  1. a) Your right of access – You have the right to ask us for copies of your personal information.
  2. b) Your right to rectification – You have the right to ask us to correct information you think is inaccurate or complete information you think is incomplete.
  3. c) Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. We maintain a retention policy and will inform you if we are not able to delete your information immediately.
  4. d) Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  5. e) Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
  6. f) Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
  7. g) Rights in relation to automated decision making and profiling. Our company does not make use of automated decision making.

You do not need to pay a fee for exercising your rights. If you make a request, we are required to respond to you within one month unless there are reasons why it will take longer to collect the information you requested. If that is the case, we will inform you. In some cases, we will require you to provide proof of your identity if we are unable to confirm your identity through other information we hold about you. This is required to ensure the security of the personal information we hold and to meet our legal obligations.

Please contact our Data Protection Officer if you want to exercise any of your rights.

How to complain:

In the first instance please send complaints to our Data Protection Officer. If you are not happy with the response you receive, you can send your complaint to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113, www.ico.org.uk

From time to time we may update or change our services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Notice

Last updated April 2021